Performance-driven Store Manager drives consistent growth with strategic operations management. Trains and mentors management team and recruits top associates to deliver award-winning service. Knowledge of inventory management and merchandising practices. Minimizes turnover and maximizes retention by keeping staff well-trained and satisfied. Analytical Project Coordinator experienced at resolving challenges to achieve quality results.

·  Project Management

·  Talent Recruitment

·  Customer Service Management

·  Risk Management

·  Federal and State employment laws

·  Operations Management

·  Human Resources Management Principles

·  Root Cause Analysis

 Store Manager
Starbucks | Phoenix, Arizona

March 2022 - Current

·  Prepared and delivered 25+ presentations about timekeeping systems during the onboarding sessions

·  Responded to requests regarding employee paychecks with an average 96% satisfaction rate

·  Completed, verified, and issued over 20 contract workers' timekeeping cards to the respective agencies monthly

·  Contribute toward the profitability store through seeking opportunities to enhance sales

·  Provide continuing performance feedback, conduct formal performance and salary reviews and counsel partners

·  Led team by example to maintain focus on performance and achieving targets with time management & multi-tasking.

 Specialist
Apple | Dayton, Ohio

July 2021 - March 2022

·  Described products to customers and accurately explained details and care of the merchandise, asking open-ended questions to identify customers' needs and match them with the best products and services

·  Contributed to maintaining a 99.5% accuracy in the store's inventory

·  Provided customers with gracious, quick and efficient service through modeling behaviors.

 Human Resource Generalist
Alion Science and Technology | Dayton, Ohio

February 2021 - October 2021

·  Develop and complete special projects as assigned three small projects, including a new hire survey, new hire checklist, and revise a buddy program for new hires and current peers

·  Verifies completion and accuracy of employment paper and remits to payroll and benefits

·  Composed departmental memos for authorizing signatures

·  Processed all salary changes associated with merit increases, terminations, promotions, bonuses and pay adjustments

·  Managed employee onboarding functions from end-to-end including new-hire orientation, and employment authorization verification.

 Senior Human Resource Assistant
Amazon Corporate | Seattle , Washington

February 2020 - February 2021

·  Developed tools/mechanisms to enhance and expedite decision making

·  Communicated to different business leaders about metrics such as attendance, attrition, engagement, shift swap completion, and Negative point system.

·  Worked with hiring manager to develop candidate criteria and target recruitment strategies.

·  Offered friendly and knowledgeable customer service to team members and employees.

·  Maintained positive employee relations by answering questions and offering recommendations.

 Operation Manager
Baylor University | Richmond, Texas

January 2018 - January 2019

·  Effective manage up to 20-member event team to handle all event logistics, including facilitating programs, technology needs, troubleshooting audiovisual.

·  Asserted imposed policies for peers and senior officials to ensure smooth operations

·  Designed and facilitated regular training sessions to proactively address employee relations and customer service issues

·  Created and launched a cooperative counselor program to serve as a mediator in employee relations

·  Created and implemented a performance review.

 Master of Science - Project Management

 New York University, New York

 December 2022

·  Graduated with 3.58 GPA

 Bachelor of Business Administration - Human Resource Management

 BAYLOR UNIVERSITY, Waco, Texas

 December 2019

Graduated with 3.01 GPA

 Bachelor of Business Administration - Entrepreneurship and Corporate Innovation

 BAYLOR UNIVERSITY, Waco, Texas

 December 2019

 Certified ScrumMaster

 September 2022

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